Shipping

IMPORTANT! PLEASE READ:

Even though MICOPEIA has now grown to the point of bringing on team members to help with labeling and packaging products during the holidays, every small batch of tea and/or tincture is still exclusively handcrafted by MICOPEIA’s Founder - R. A. Massey! We are very fortunate to be able to still offer premium and affordable wellness to our community, and to ensure quality, products require a PROCESSING TIME of 1-7 business days before shipping.  MICOPEIA is open Tuesday, Wednesday, Thursday and Friday, and processing time could take between 1-7 business days. 

During busy times (seasonal holidays, Mother’s & Father’s Day, Valentine’s Day, etc), please anticipate the longer processing time of up to 14 business days.

MICOPEIA is closed Friday, Saturday and Sunday. 

WE DO NOT OFFER OVERNIGHT SHIPPING! 

ALL ORDERS CONTAINING A PREORDER ITEM WILL SHIP TOGETHER WHEN THE PREORDER ITEM IS READY TO SHIP! If you would like your in-stock item(s) BEFORE your preorder item, please place them as separate orders!

SHIPPING CARRIER & TIMES

Depending upon your choice, your order will be shipped by USPS Priority Mail or USPS Ground Advantage (formerly known as First Class Package by the USPS).

When your items are shipped, you will receive an email with the tracking information. Please always check you spam/junk folder - emails could sometimes get filtered there.

USPS Ground Advantage - Orders sent via First Class Package take 2-7 business days to arrive to the customer. 

Priority Mail - Packages sent via Priority Mail take 1-5 business days to arrive to the customer. 

 

NOTE: PROCESSING TIME is different from SHIPPING TIME. Please consider the time it takes for your products to be handcrafted and packaged for shipment (PROCESSING TIME), BEFORE they are then picked up by USPS to be sent to you through your chosen method (Ground Advantage or Priority).

 

DOMESTIC SHIPPING

Domestic customers will receive a USPS Priority tracking number, once their shipment has been sent. Please use the tracking number provided to you to track your shipment at www.usps.com.

Should your package be lost or stolen while in the care of USPS or UPS, MICOPEIA cannot be liable, BUT we will do everything that we can to both work with you and the United Stated Postal Service or UPS, to retrieve your  package. Once the package has left our shop and has been recorded as received at USPS or UPS, if there are shipping delays, a missed delivery and/or the package has been delivered to the wrong address/box, we ask that you please contact the shipping company for further assistance in retrieving your package, as your local mail carrier will be of best assistance at that time! Once your order is in the care of the United States Postal Service (a designated branch of our government), it is legally in your ownership and there is only so much we will be able to do; however, we are very happy to share that in the rare instances this happens, USPS and/or UPS has always located the package for our customers!

To change the shipping address after the order is placed, please e-mail us right away at info@micopeia.com and include the new shipping address, order number, and your name. We will confirm with you once the changes have been made.

NOTE: Unfortunately, we cannot change the shipping address once it leaves our warehouse. The best thing that you can do is to contact your local post office once the package has arrived. They are able to reroute the package to your new address.

Unfortunately, replacement orders by MICOPEIA will not be provided if lost, damaged, stolen or undeliverable by USPS or UPS. Also - if an order is returned to MICOPEIA, customer agrees to pay a portion or full cost of reshipment, if the return is found to be through the fault of the customer. If your package has been returned to sender/MICOPEIA because of a wrong and/or insufficient address, please contact us. It is the responsibility of the customer to ensure that a proper addresses is provided and to contact us to resend the shipment.

MICOPEIA does NOT offer international shipping at this time. 

If you are having problems tracking your shipment, please email us at info@MICOPEIA.com, to request your tracking number. 

Due to the nature of COVID-19 and Monkey Pox, MICOPEIA will NOT be accepting any bottle and/or product returns at this time, to respect the health and safety protocols for both our team members and customers. We encourage all of our community members and customers to recycle and/or reuse our product bottles and/or packaging, whenever possible!